Design and Consultation
All our cakes are made to order. You can either choose a cake from our portfolio, or we can design something unique for you. We offer free, no-obligation consultations for all cakes except our Classic Wedding Cake Collection, which are fixed designs and prices. We can also provide tastings. Please mention at the time of booking your consultation if there are any flavours you would like to try.
Collection/Delivery and Set up
You are welcome to collect your cake from our bakery.
We offer a delivery service and set up service for all our cakes and cupcakes. We advise that all wedding cupcakes and cake orders of two tiers or more take advantage of the delivery and set up service. Please contact us for a delivery quotation.
Cake Design or Quantity Alterations
We know it is hard to be accurate with numbers before all your guests have replied, so alterations to numbers for your cupcake order can be made up to one month before the date of the cupcake order.
Design alterations can also be accommodated for cake and cupcake orders up to one month before the date of your event. If the cost is affected then your balance will be adjusted accordingly.
Please note this does not apply to fruit cakes which will be made well in advance of the event. If you change you design and items have been previously ordered specifically for your order the cost of these will be taken into account when the order is re-costed for the new design.
We can assure you that all the care in the world is taken if you are ordering a nut free cake. But please be aware that our cakes are baked in a kitchen that may contain traces of nuts. It is your responsibility to make us aware of any allergy requirements. Please note that once the cake has been delivered by Bath Cake Company it becomes to responsibility of the customer.
Please ask before ordering your cake if you have any dietary requirements and we can provide you with allergen information. The allergens that are in your cake will be listed on a sticker on the side of the cake box or provided to your caterers. If we are delivering and setting up at a venue we will leave allergen information with a member of staff. Please note we cannot guarantee that there is no trace of any specific allergen in our cakes, but all the effort possible will be made to prevent any contamination.
Cake with fresh flowers or non-edible materials
We are happy to supply fresh flowers for your cake or your florist can do so. We can liaise directly with your florist and arrange to set up the cake with the flowers supplied at the venue. Please note that some flowers as not suitable for use on cakes and it is your responsibility to ensure that the flowers you have chosen are safe to come into contact with food.
Your order may contain some non-edible items such as ribbons, flower or feather holders or wires in sugar flowers. You are responsible for contacting your caterers and ensuring that they remove any such items before serving.
We have a number of stands available for hire for our cakes and cupcakes. Please specify which style of stand you are interested in hiring and we will give you a quote. A deposit cheque or a cash deposit is required when any cake stand is hired. This will not be cashed unless the stand is not returned or comes back damaged. Stands must be returned within 3 working days. Please note we cannot take deposit payments by card.
To confirm your order, a non-refundable deposit of 50% is required. The balance is due no later then 1 month before the date of your event. We accept payment by cash, cheque, BACS transfer and credit/debit cards.
If you cancel your order for any reason more than 28 days before the date of your event, the 50% deposit is non-refundable but any other monies paid shall be refunded.
Any cancellations made after 28 days prior to the event will not qualify for a refund.
Bath Cake Company (BCC) is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely, and to understand how we use it.
- how and why we collect information from you;
- who we share your information with, why and on what basis
- what your rights are.
How and why we collect information from you
Bath Cake Company will collect information from you when you enquire about booking a cake, a class or a party or any other service from us. We will only collect the information we need in order to provide you with our products or services.
We may use personal information about you for a number of purposes, including:
- to provide you with a quote for our products or services
- to communicate with you regarding a product or service you have enquired about, ordered or booked
- to help us to administer accounts, services and products which we offer
- to inform you about our services or products
- to deliver a product to you
Who we share your information with, why and on what basis
All personal details supplied by you to us are kept confidential. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place a suitable systems to safeguard the information we collect from you. We do not sell your details. We will not pass on your personal information to third parties other than for the express purpose of delivering the purchased product or service requested by you, the customer.
IT Companies – We work with businesses and freelancers who support our website and other business systems.
Marketing Companies – We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.
Keeping in touch with you
When you telephone or email us to order a cake, book a place on a class, or book a party, or book a class online or any other product or service we may store your email address on our Mailing List to keep you updated about offers or news about BCC. You can select to be removed from this Mailing List at any time.
What are your rights
You are entitled to request the following from Bath Cake Company, these are called your Data Subject Rights.
- Right of access –to request access to your personal information and information about how we process it
- Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.
- Right to restriction of processing – to restrict processing of your personal information
- Right to data portability – to electronically move, copy or transfer your personal information in a standard form
- Right to object – to object to processing of your personal information
You may request the above by emailing firstname.lastname@example.org